Frequently Asked Questions
We know that getting a new website — even a free one — can come with a few questions. That’s why we’ve created this FAQ section to give you clear, honest answers about how Free Digital works, what’s included, and what you can expect. Whether you’re just starting out or ready to go live, you’ll find everything you need to know right here.
Frequently Asked Questions
Getting Started
Free Digital is a service that builds and maintains professional websites for small businesses at no upfront cost — you only pay a monthly hosting fee.
It’s designed for small businesses, sole traders, and professionals who need a high-quality website without large setup costs.
Simply fill out the enquiry form on our website and we’ll be in touch to guide you through the next steps.
A few details about your business, services, logo (if you have one), and any images you’d like to include.
We host your website for a minimum term of 12 months. If you’d like to relocate your website and services at any time, you can do so — however, the full 12-month hosting fee must be paid before transferring.
Most websites go live within 5–10 business days from when we receive all content and approvals.
Not at all. We handle everything for you — from setup to launch — and make the process as simple and stress-free as possible so you can focus on your business.
We can use your existing domain or help transfer it. We can also rebuild or replace an outdated site.
Yes. We accept clients from anywhere in the world.
Service Inclusions
Your Free Digital website includes custom design, content creation, mobile optimisation, basic SEO setup, domain connection, website hosting, support, and email services.
We start with a professional one-page website. You can add more pages as needed.
Yes, we’ll write engaging and tailored content for your site — based on your input and industry.
We’ll work with your existing branding. Logo design is not included, but we can refer you to a designer if needed.
Yes. We include email services with up to 20 email addresses as part of your hosting package.
Yes, your site will be responsive and work seamlessly across all devices.
We offer responsive email support for updates, technical issues, and general queries. Our typical response time is within 3–4 hours during business hours.
Yes, we include SSL security on every site for safe browsing and better Google ranking.
Yes. Most website updates and maintenance fall under our maintenance package, which usually incurs a minimal fee. You can also choose to manage and update the website yourself if you prefer.
Yes — we can add features, pages, or marketing services whenever you’re ready.
Website Design & Functionality
Yes, we’ll match the design to your branding and preferences within a clean, modern layout.
We use flexible templates tailored to your business — a balance of speed and quality.
Yes, all sites include a basic contact form that sends messages directly to your inbox.
Absolutely — just send them through and we’ll include them on the site.
We can feature a gallery, photo section, or even embed videos if you have them.
Yes, we can include an embedded Google Map and address.
Yes, we’ll include social media icons and links.
Definitely — we’ll structure the content to clearly explain each of your offerings.
Yes, basic scheduling tools or links to your existing systems (like Calendly) can be added.
We currently build sites in English only, but we can help you plan for future multi-language needs.
Content Creation
No — we take care of all copywriting based on your business and input.
We ask a few simple questions, then create clear and engaging content tailored to your services.
Yes, we’ll send you a draft to approve and request edits if needed.
Yes, all content includes basic keyword optimisation to help with visibility on Google.
You can update your content at any time. Most content updates are covered by our maintenance package for a small fee. Alternatively, you are free to make changes yourself through the website editor.
Yes — we research your industry to ensure the language fits your audience.
We can work with your existing text and edit or restructure it for the web.
Not included in the free plan, but blog content can be quoted as an optional add-on.
Yes, we can extract and refine content from your old site if needed.
Yes, we can turn your notes into polished, professional website copy.
Hosting & Support
$50 + GST per month — this includes hosting, support, email, and ongoing maintenance.
Secure hosting, SSL certificate, regular backups, email setup, and technical support.
Our offer includes hosting on our managed platform. Custom arrangements are possible, but may void the free setup.
Ongoing website updates are not included in the base hosting fee. These fall under our website maintenance package or can be self-managed if you prefer to make changes directly.
We monitor uptime and address issues immediately — most problems are resolved quickly.
Yes, we keep regular backups in case your site ever needs to be restored.
You can cancel hosting anytime with 30 days’ notice. Please note that cancelling will suspend all associated services, including email. A minimum 12-month hosting term is required initially.
Yes, our hosting includes standard spam filtering and basic email protection at no extra charge.
Email us anytime — we’ll respond within one business day, usually within a few hours.
Yes. You’re welcome to use your own developer at any time within our hosting environment. We do not restrict access or ownership.
Technical & Security
Yes, SSL certificates and secure hosting are standard on all Free Digital sites.
Yes, every website we launch includes HTTPS security at no extra cost.
Yes, we help connect your existing domain or register a new one.
Yes, we can register domains for you — .com.au, .net.au, and more.
We offer .com.au, .net.au, .com, .clinic, .health, and many others.
You do. Any domain we register for you will be registered in your name.
Yes, we run regular backups for safety and peace of mind.
Yes, basic email protection is included.
Yes — we build with SEO in mind, and your site will be indexed by Google.
Some integrations are possible — just let us know what you need and we’ll advise.
Eligibility & Suitability
Any small business or independent professional looking for a quality online presence.
No — we work with a wide range of industries, including health, trades, wellness, and services.
Yes, we work with clients from anywhere in the world.
Yes — we’re ideal for startups needing a professional look without the upfront costs.
Not at all. We do the hard work so you don’t have to.
Yes, we can rebuild or replace your existing website.
Yes — many NFPs and community organisations benefit from our service.
Yes — we can help you build a web presence early to support your launch.
We support most industries — from medical and allied health to trades, education, and consulting.
We occasionally limit the number of new clients per month. Early sign-up is recommended.
Upgrades & Extras
We can add extra pages for a small fee or custom quote depending on scope.
Yes — blog setup is available as an optional upgrade.
Yes — full SEO services including content, backlinks, and Google setup are available as an add-on.
We offer digital marketing packages tailored to your business goals.
We can refer you to photographers or use high-quality stock imagery. Custom visual packages are also available.
We can create or refresh your branding as a separate service.
Yes — we offer graphic design and print coordination as optional services.
Not as part of the free plan, but we offer cost-effective eCommerce options.
Yes — we can help claim and optimise your Google listing.
Yes — email marketing services can be quoted separately.
Ownership & Portability
You own 100% of your website, content, and domain. We do not retain any ownership. The full 12-month hosting fee must be paid before transferring services.
Yes. You have full access to your website and can make edits yourself at any time.
Yes. You retain full ownership of all website content and imagery. You may migrate the site elsewhere at any time after the minimum hosting term is completed.
Yes. You’re welcome to use your own developer within our hosting environment. We do not restrict access or ownership.
